In the rare event that your We-Vibe product fails due to a defect in workmanship or materials, they will replace it with the same or a similar product according to the warranty offered.
Warranty claims must be made within the product warranty period. The warranty period begins on the original date of purchase on the receipt. A valid receipt is required in order to submit a warranty claim.
Adult Toy Box will email you a receipt when you make a purchase from our website. Please be sure to enter your email address when ordering and check your Spam folder if you don't see our email in your Inbox.
Here is a list of products covered under We-Vibe's 2-year warranty:
- We-Vibe® Classic
- We-Vibe® 4 Plus
- Wish by We-Vibe
- Pleasure Mate Collection
- Dreamy Desire Collection
- We-Vibe® Anniversary Collection
- Tango by We-Vibe
- Touch by We-Vibe
- We-Vibe® Sync
- We-Vibe® Unite
- We-Vibe® Match
- Pivot by We-Vibe
- Verge by We-Vibe
- Ditto by We-Vibe
- Sensations Unite Collection
- Sensations in Sync Collection
- Gala by We-Vibe
- Jive by We-Vibe
- Bloom by We-Vibe
- Nova by We-Vibe
- Rave by We-Vibe
- Vector by We-Vibe
- Chorus by We-Vibe
- Melt by We-Vibe
We-Vibe's 2-year warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been tampered with.
How to Make a We-Vibe Warranty Claim:
Complete the Warranty RMA Request Form and their Customer Service Team will contact you with further instructions. Please do not send any product back to the company without contacting them first. If your Warranty claim is valid We-Vibe will cover the shipping costs for the replacement item.
How to Find a We-Vibe Product Serial Number:
Your We-Vibe serial number is located on the bottom of the box above the larger barcode. It is formatted as: *########* or *########_#####*
