FUN FACTORY offers a 2-year warranty on all rechargeable and battery-powered items purchased through any Authorized Re-Seller.
*Note: Unauthorized re-sellers include all eBay stores and merchants. FUN FACTORY cannot guarantee that these resellers carry genuine or new FUN FACTORY products and will not honor the warranty for items purchased through these outlets.
Please note that due to the nature of our products, claims cover defective motors only. Warranty replacement is only valid for same model or same model value replacement in the case of discontinued or out-of-stock product.
- For health reasons, FUN FACTORY does not accept returns.
- Shipping charges will not be refunded for unclaimed, refused, or undeliverable orders.
No registration is needed to activate a FUN FACTORY product warranty, but you must keep your receipt, invoice or other proof of purchase to show when and where your toy was purchased. Without proof (invoice, sales slip, bank account reference etc.) they will not replace your toy. One time replacement per customer.
When you buy your FUN FACTORY sex toys from Adult Toy Box, proof of purchase will be sent to the email address that you provide at the time of order.
WARNING: Using oils and creams with FUN FACTORY toys could result in irreparable damage. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy, or you will run the risk of voiding your warranty.
Replacement Info:
Adult Toy Box has a 30-day return policy. If 30 days have passed, please send a claim to FUN FACTORY via email to: customerservice@funfactory.com. Your email must include a picture of your receipt, first and last name, and mailing address, as well as the model of toy and description of your issue. It may take 5 to 10 business days to process your warranty claim. Thank you for your patience.
How long is the warranty on my toy?
Every motorized FUN FACTORY toy comes with a 2 year warranty from date of purchase, redeemable with the submission of a sales receipt or proof of purchase. No product registration is required.
I no longer have the invoice. Can I still return it?
No. Without proof of purchase (invoice, sales slip, bank account reference etc.) from an authorized retailer you cannot replace your toy.
Troubleshooting:
Why won't my new toy turn on?
Make sure you deactivated the travel lock. Do so by clicking the + button (or the button with the big dot) and the FUN button at the same for for 1 - 4 seconds. Your toy should buzz one time and the buttons may flash. Start your toy by pressing the FUN button for half a second.
Why does my toy immediately start when I close the battery cap?
The batteries have been inserted incorrectly. Unless you’re using a BATTERY+ toy, don't use rechargeable batteries. Stick with regular 1.5 volt batteries. Between uses, it's best to remove the batteries and leave the battery compartment open.
Why won't my rechargeable toy recharge?
Make sure the magnetic points on the charger are connected to the magnetic points on your toy. If the head of the charging cable doesn't light up when your toy is connected, the cable could be defective.
Why does my toy get warm when I use it?
There's a coil under the sleeve of all pulsators that heats up when the toy is in use. It has nothing to do with the battery.
The following products use the coil:
- SUNDAZE
- STRONIC G, REAL, and SURF
- BI STRONIC FUSION
- STRONIC DREI
Product Info:
What are FUN FACTORY products made of?
The sheaths are made of 100% medical-grade silicone. The battery compartments and operating elements are made of thermoplast.
How long is FUN FACTORY's product guarantee?
All motorized FUN FACTORY toys have a 2 year warranty with the submission of a sales receipt.
How long should I charge my toy?
FUN FACTORY recommends charging your toy overnight before using it for the first time. Starting with a strong charge ensures a long, healthy batter life for your new toy. Lithium memory batteries cannot be over or undercharged after the first full charge.
All of the buttons on your toy's handle will light up or blink when it is fully charged. Toys will not operate will charging.
Can I use my toy in the tub or shower?
Yes, All FUN FACTORY toys are 100% waterproof.
Cleaning and Lubes:
How do I clean my FUN FACTORY toy?
Use warm water and mild, unscented soap. You can also use a spray toy cleaner. Silicone toys without motors can be boiled for 5 minutes.
How often should I clean my toy?
Clean your sex toy before and after each use. Make sure you wash your toy before using it for the first time.
What kind of lubes should I use on my toy?
Silicone toys should never be used with silicone-based lubricant, because the silicone-based gel is very difficult to remove from the toy without leaving any residue. Despite intense cleaning, the toy can become unhygienic. Please use a water-based lube with your FUN FACTORY toys.
WARNING: The use of oils and creams (suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of all types) can cause irreversible damage to the control unit and the entire toy. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy. The use of any of these products with your toy may void your warranty.
