Buying a sex toy is an investment in your pleasure and well-being, and you want to know it will last. That’s why Satisfyer stands out with an impressive 15-year guarantee on their products. This guarantee isn’t just a marketing claim—it’s real protection that helps you shop with confidence.
Here’s what the guarantee means for you as a U.S. customer, how it works, and what you need to do if you ever need to use it.
What Is the Satisfyer 15-Year Guarantee?
Satisfyer offers a 15-year guarantee on all of their toys.
If you bought your toy from a trusted retailer like Adult Toy Box, your toy is covered by Satisfyer’s 15-year guarantee with a replacement. Satisfyer may also issue refunds for purchases made directly through their official website—you just need to keep your receipt or invoice.
How to Make a Claim
The process is straightforward:
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Keep your proof of purchase.
A receipt or invoice is required for all claims. -
Contact Satisfyer Customer Service.
Email them at service@satisfyer.com and provide your receipt and details about the issue. -
Follow their instructions.
Depending on the situation, they’ll decide whether to send you a replacement or issue a refund.
What’s Covered by the Guarantee
The guarantee covers manufacturing defects and malfunctions that aren’t your fault. For example, if your vibrator suddenly stops charging or the motor fails under normal use, you’re protected.
What’s Not Covered
There are some exclusions. The following are not covered by the guarantee:
- Consumables like condoms, lubricants, massage oils, toy cleaners, or aphrodisiacs
- The Satisfyer One Night Stand (a disposable toy)
- Rechargeable batteries included separately in the box (if applicable)
- Normal wear and tear or cosmetic damage
- Damage caused by accidents, misuse, or the use of non-original accessories
- Repairs or modifications made by unauthorized people
Why Proof of Purchase Is So Important
Satisfyer requires a receipt or invoice to process any claim. This confirms that your toy is authentic and shows when and where you purchased it.
👉 If you shop at Adult Toy Box, we always provide a digital receipt or invoice—so you’ll be ready if you ever need to use the guarantee.
Why This Guarantee Matters
In the adult toy industry, most brands only offer 1–2 years of coverage. Satisfyer’s 15-year guarantee shows their confidence in product quality and ensures you can enjoy your toy for the long haul.
This means when you buy a Satisfyer toy, you’re not just buying pleasure—you’re buying peace of mind.
Shop Satisfyer Toys With Confidence
At Adult Toy Box, we carry a wide range of Satisfyer vibrators, stimulators, and couples’ toys—all backed by the 15-year guarantee. Whether you’re curious about their famous air-pulse technology or want a versatile vibrator, you can shop knowing your purchase is protected.
👉 Browse our Satisfyer collection now
The Satisfyer 15-year guarantee is one of the longest warranties in the industry, giving you lasting confidence in your toy. By keeping your proof of purchase and knowing the claim process, you’re covered for over a decade of pleasure.
