Refund policy

Due to the intimate nature of our products, we cannot accept returns unless an item is defective. Many products are also covered by manufacturer warranties, if so, you can file a claim directly with the manufacturer for a replacement.

Cancellations

Orders begin processing immediately, so changes or cancellations usually aren't possible once placed. Contact us right away if you need to make a change, but orders already processed by our warehouse are final.

If you paid with Sezzle or Afterpay and cancel, you'll be charged their payment processing fee (10% + $0.30 per transaction). This fee is non-refundable to us, so we deduct it from your refund.

Defective Products

Inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us within 30 days at support@adulttoybox.biz so we can resolve it. You may be asked to provide a photo or video of the issue.

If your return is accepted, we'll send you a prepaid return label. Items sent back without a prior request won't be accepted.

Gift cards are not eligible for return.

Refunds

Once we receive your return, we'll refund your original payment method. Processing times vary by bank or card issuer.