I think the extra shipping protection charge is an unnecessary added expense. Customers could add more products to their purchase if it weren't for the extra charge.
Hi, Gary.
We appreciate your review. Shipping protection is a completely optional service that we offer in case something happens with your package after it leaves our warehouse. You're in no way required to purchase it.
We have no control over your packages while it's in possession of the carrier or once it's delivered to your address, so we're not responsible for any theft or damage after it leaves us. We offer this so that you can get a replacement if the carrier loses or damages your product or if it's stolen after delivery.
It's a small charge, about 2% of your order value.
R
Robinson
Never Received
Stop, asking me about something I never received. I learned a lesson and we’ll never order from you again.
Hi, Robinson. According to USPS tracking, your order was delivered to a parcel locker at 10:54 am on August 27, 2025. Please email us at support@adulttoybox.biz if you did not receive your package.
K
Krista Thompson
No problems
Q
Que Dunson
ShipTection Shipping Protection
C
Chris Stanley
Great service
They make u feel like how it use to be shopping more personalized and caring
