We-Vibe Warranty Explained: What’s Covered & How to Claim It
If your We-Vibe toy has stopped working—or you’re researching the warranty before buying—this guide has everything you need. You’ll learn how the We-Vibe warranty works, what it covers, how long it lasts, and how to file a claim.
How Long Is the We-Vibe Warranty?
We-Vibe offers a 2-year limited warranty from the date of purchase. This is one of the longest warranties among major sex toy brands, and it covers manufacturing defects and product failures that aren’t caused by misuse.
👉 To be eligible, you’ll need proof of purchase from an authorized retailer like Adult Toy Box.
If your We-Vibe product fails due to workmanship or material defect, they'll replace it with the same or a similar item under warranty.
To submit a warranty claim, remember that it must be within the warranty period, starting from the original purchase date on the receipt. A valid receipt is needed.
Adult Toy Box will email you a receipt when you make a purchase from our website. Please enter your email address when ordering and check your Spam folder if you don't see our email in your Inbox.
Products covered under We-Vibe's 2-year warranty
- We-Vibe® Classic
- We-Vibe® 4 Plus
- Wish by We-Vibe
- Pleasure Mate Collection
- Dreamy Desire Collection
- We-Vibe® Anniversary Collection
- Tango by We-Vibe
- Touch by We-Vibe
- We-Vibe® Sync
- We-Vibe® Unite
- We-Vibe® Match
- Pivot by We-Vibe
- Verge by We-Vibe
- Ditto by We-Vibe
- Sensations Unite Collection
- Sensations in Sync Collection
- Gala by We-Vibe
- Jive by We-Vibe
- Bloom by We-Vibe
- Nova by We-Vibe
- Rave by We-Vibe
- Vector by We-Vibe
- Chorus by We-Vibe
- Melt by We-Vibe
The 2-year warranty from We-Vibe specifically covers manufacturing defects, not normal wear and tear, personal preferences, misuse, loss, abuse, or negligent handling. It also excludes any tampered units.
Explore More from We-Vibe
All We-Vibe toys come with a full manufacturer's warranty and discreet shipping.
How to File a We-Vibe Warranty Claim
- Visit the We-Vibe warranty support page.
- Fill out the warranty request form.
- Include a description (and photos if requested).
- Wait for We-Vibe's customer service team to contact you with further instructions.
📌 Note: Warranty claims are only valid for authentic We-Vibe toys purchased from authorized retailers.
Do not send products to the company without contacting them first. If your Warranty claim is valid, We-Vibe will cover the shipping costs for the replacement item.
How to Find a We-Vibe Product Serial Number
Your We-Vibe serial number can be found on the bottom of the box above the larger barcode. It is formatted as: *########* or *########_#####*
Quick Fixes to Try Before Filing a Claim
Before sending in a warranty request, check for common issues:
- ✅ Ensure the toy is fully charged with the original cable.
- ✅ Restart or update the We-Connect app.
- ✅ Clean charging contacts with a soft cloth.
- ✅ Fully dry before charging if recently washed.
When to Replace Instead of Repair
Even with We-Vibe’s generous 2-year coverage, sometimes replacing is quicker than going through the warranty process. This is especially true if your toy is older or you’re ready for an upgrade.
👉 If your warranty has expired, here are We-Vibe’s most popular models right now:
Best-Selling We-Vibe Toys
💕 We-Vibe Melt 2
A clitoral suction toy that slips between partners for enhanced couples sex.
💕 We-Vibe Chorus
A couple's sex toy that stimulates the G-spot, clitoris, and penis together or separately.
💕 We-Vibe Sync 2
The original couple's sex toy that changed the game for long-distance couples.
We-Vibe’s 2-year warranty is one of the strongest in the industry. It covers most defects and failures, giving you peace of mind when buying. If your toy is out of warranty, upgrading to the latest We-Vibe model might be the fastest way to get back to pleasure.
💡 When you shop We-Vibe through Adult Toy Box, you’ll get discreet shipping, authentic toys, and full warranty protection.
